How Can We Help?

We specialize in:

• Appliance Repairs: We service a wide range of devices including Samsung and Hisense products, TVs, washing machines, printers, and more. Our technicians are skilled and experienced, so you can trust us with your repairs.
• Spare Parts: Need a replacement part? We stock quality parts for most electronics and appliances. If you don’t see what you need, contact us — we may be able to source it for you.
• Website Creation: We also help businesses and individuals build modern websites that are fast, mobile-friendly, and easy to manage.
• Tech Products: We offer a variety of tech products including gadgets, accessories, and more.

Ordering from us is simple:

1. Go to our Shop.
2. Browse the available products or services.
3. Click on the item for more details.
4. Add it to your cart.
5. Proceed to checkout.

If you're unsure or need help, you can contact us on WhatsApp, call, or email us — we're here to guide you!

• At Micro Tech Bloem, we offer secure and convenient payment methods to make your experience smooth and simple:
  
  
  • EFT (Electronic Funds Transfer)
  • iKhokha (Online & In-Person Card Payments)
  • Other Digital Options (available on request, including PayFast and SnapScan)

• Once your order is placed, you will receive clear payment instructions via WhatsApp or email. When making payment, always use your order number as the payment reference to ensure faster processing and avoid delays.
  Need help making a payment? Just message us — we’re happy to guide you through it.

Depending on what you’ve ordered, here’s how delivery and collection work at Micro Tech Bloem:

• Digital Services
  If you’ve ordered a website or any digital product, it will be delivered via email or can be downloaded from our website, depending on your request.
• Parts & Physical Products
  These can be couriered to you via The Courier Guy — our trusted delivery partner. Delivery timeframes depend on your location and will be confirmed after payment.
• Repairs
  Repairs are strictly handled by appointment. If you're based in Bloemfontein or nearby, we can arrange collection. For customers outside the area, you're welcome to send your items to us using The Courier Guy — we’ll guide you through the process.

Next Business Day Delivery

 If your order is eligible for next business day delivery, it will appear as an option during checkout, but please note that a ‘Next Day’ badge on the product page does not guarantee 'N​ext Day' delivery, as this service is currently only available within Bloemfontein, though we are working to expand it to more cities and provinces across South Africa soon.

We offer next business day delivery during checkout if all products in the order meet the following criteria:

• All products in the order must be in-stock
  • For Bloemfontein customers, all products must be in-stock at our Bloemfontein distribution centre.
• No products longer than 1.4 meters in length and width
• No bulky products (35 kg volumetric or more)

Need a delivery quote or tracking update? Just ask — we’re here to help.

To book a repair:

1. Contact us via WhatsApp or email.
2. Provide a brief description of the issue.
3. We’ll give you a quote or arrange for diagnosis if needed.
4. Once approved, repairs are usually completed in 1–3 business days (depending on the part availability).

Prior to submitting any supporting documentation, such as service reports or related documents for repair or replacement purposes, the appliance must undergo a comprehensive inspection by our qualified technicians. This inspection is essential to ensure that the appliance’s condition is accurately assessed and documented. A fee of R150 is required for this inspection, which must be paid by the client before any further steps are taken.

The inspection fee covers the necessary evaluation of the appliance and includes the preparation of a detailed report outlining the findings, as well as the recommended actions. This documentation will be provided to the client for use in any subsequent processes requiring verification of the appliance’s condition.

Please note that the inspection is in full compliance with legal and regulatory requirements. This ensures that all supporting documents, including service reports, meet the necessary standards and guidelines. The report generated from the inspection will be available for submission as required for any claims, warranties, or other related purposes.

The inspection fee is non-refundable, regardless of the outcome of any claims or proceedings. Additionally, no further repairs, replacements, or actions will be taken until the appropriate approvals and necessary documentation are provided.

By agreeing to these terms, the client acknowledges and agrees to the inspection process and the payment of the R150 inspection fee before proceeding with any related documentation submission.

In accordance with the Consumer Protection Act No. 68 of 2008, all appliances must be safe for use and free from defects. Manufacturers, importers, distributors, and retailers are strictly liable for any harm caused by unsafe or defective products, including appliances. Consumers have the right to claim damages for injuries caused by such products, and suppliers are obligated to accept returns or provide refunds for defective goods. 

Furthermore, insurance policies often contain clauses requiring policyholders to maintain insured items properly. Failure to do so may result in claim rejections.

By proceeding with the inspection and documentation process, the client affirms compliance with these legal obligations and acknowledges the importance of accurate and truthful reporting.

This revised clause ensures clarity, legal compliance, and transparency for both parties involved.

• If you need assistance with an order, payment, repair, or just have a general question, you can reach out to us through any of the following channels:

                                                                                                         
📞 Phone: 068 628 4204
📧 Email: tickets@micro-tech-bloem.p.tawkto.email (Available 24/7)
📧 Email: bfn@microtechbloem.co.za (Available during business hours) ​
💬 Live Chat: Click the chat icon in the bottom corner of our website.
📱 WhatsApp: Message us directly from your phone (Available 24/7)
📝 Submit a Support Ticket.

                                                                               
If you'd like to track your query or send us detailed information, you can also submit a support ticket through our help platform. This is ideal for repairs, order issues, or technical assistance.
We aim to respond as quickly as possible — often within an hour during business hours!

• Look out for:
• 
  
  • Monthly Giveaways: Like earphones and accessories
  • Loyalty Discounts: 10% off for returning customers
  • Flash Deals: On selected items in the store
• There are two types of Coupons offered at Micro Tech Bloem:
• • a Coupon with a fixed amount of a discount, e.g. R100 off (“Fixed Coupon“).
  • a Coupon with a percentage discount, e.g. 10% off (“Percentage Coupon“).
• Coupons have specific terms and conditions regulating when and how they may be used, such as minimum spend, qualifying product purchases and the expiry date.
• How it works:
• • Each Coupon can only be used once.
  • Only one Coupon can be used per order.
  • Percentage Coupons may only be used on purchases with a total cart value of less than R1,500.
  • If a Percentage Coupon has been used and you wish to cancel any items in the order prior to making payment, the entire order must be cancelled. You will be issued with a new Percentage Coupon and will need to replace the order.
  • Coupons cannot be used to buy Gift Vouchers, or any other digital product e.g. airtime and cannot be exchanged or refunded for cash or credit.
  • If you choose to cancel or return an item and you paid using a coupon discount, you will be reissued a new coupon to the value of the discount paid when using your coupon during checkout.
• Make sure you follow us and sign up for updates, so you don’t miss out.

• Your Security is Our Priority
• At Micro Tech Bloem, we take your privacy and security seriously. Our website utilizes secure, encrypted protocols to protect your data during transactions. Rest assured, we do not store any of your payment card details. Your personal information is used exclusively for processing your orders and facilitating communication — we never share or misuse your data.

• If you need to cancel an order, please note that cancellations cannot be done through the website.
• To request a cancellation, kindly contact our representative via WhatsApp or phone call and provide your Sales Order Number (e.g., S000034).
• This is the only way to process order cancellations at this time.
• If you’re unsure where to find your Sales Order Number, you can check your confirmation message or invoice.

• When Are Returns Accepted?
• We only accept returns for items that meet one of the following conditions:
• • The product is defective, damaged, or not working properly
    OR
  • The product does not match the specifications you agreed to when placing the order
• 📌 Please note: Returns for change of mind, incorrect ordering, or general dissatisfaction (not related to defects or mismatched specifications) are not accepted.
• Important Timeframe
• You must notify us of any issues within 7 days of receiving your order.
• To report a problem, please contact us via WhatsApp or phone call and provide the following:
• • Your Sales Order Number (e.g. S000034)
  • A clear explanation of the issue
  • Photos or videos showing the defect or damage
• 📦 Return Process
• • Once your return is reported and approved, we’ll guide you through sending the item back to us.
  • After receiving the item, we will conduct an inspection to verify the issue.
  • If the return is approved, we’ll proceed with a refund or replacement—depending on stock availability and your preference.

• Refund Details

        ​1. Inspection & Approval

• • All returned items are carefully checked.
  • If the item is confirmed to be defective or incorrect, your refund or replacement will be processed.
  • If the item does not meet our return conditions, it will be sent back to you, and no refund will be issued.

​ ​2. Refund Method

• • Refunds are made using the same payment method used at the time of purchase.
    • If you paid via bank transfer, we will request your banking details.
    • If you paid via PayFast or iKhokha, your refund will be processed via EFT (Electronic Funds Transfer).
    • EFT payments can take 4–5 business days to reflect in your account after processing.

​ ​ 3. Processing Time

• • Please allow up to 14 business days from the date we receive your return for the refund to be completed.
  • You will receive confirmation once your refund has been processed.

​ ​⚠ Notes:

• • Shipping or delivery fees are non-refundable, unless the error was on our side (e.g. wrong item delivered).
  • We do not issue partial refunds unless special arrangements have been made.
•  Need Help?
• If you have any questions or need assistance, please contact us via:
• • WhatsApp
  • Phone call
• Make sure to have your Sales Order Number ready when you contact us.
  
  Please see our T&C

• Whether you're here to book a repair, order parts, or build your online presence, Micro Tech Bloem is your trusted partner. We’re passionate about technology and even more passionate about helping people.
• Still have questions? Visit our Contact Page or chat with us live on the website!